Computer Support Technician Certificates
Fast-Track Your Future in IT Support
Launch your career in computer support with short-term, stackable certificate options at Glen Oaks. These programs are ideal for recent high school grads, adult learners, or career changers who want hands-on experience and job-ready skills in a growing tech field.
Train locally. Learn by doing. Build your path to a career in IT support—right here in southern Michigan and northern Indiana.
Which Certificate Is Right for You?
| Features | Computer Support Technician | Computer Support Assistant |
|---|---|---|
| Goal | Learn IT basics and get started | Build advanced tech support skills |
| Credits | 15 credits | 28 credits |
| Duration | 1 semester (full-time) | 2 semesters (full-time) |
| Core Skills | Hardware, software, user support | Networking, security, scripting |
| Hands-On Training | High – lab-based learning | Higher – includes scripting and server setup |
| Leads To | Assistant Certificate or AAS | AAS in Computer Info Systems |
| Transferable? | Some courses transfer | Some courses transfer |
Why Choose This Program?
- Stackable credentials that build toward a degree
- Smaller class sizes and personalized instructor support
- Hands-on training with real-world lab projects
- Affordable tuition with financial aid available
- Designed to fit the needs of working adults and new graduates
What You’ll Learn
Both certificate programs cover:
- Basic computer hardware and software
- Operating systems (Windows)
- IT troubleshooting and customer support
Certificate 2 adds:
- Scripting for automation
- Network and server configuration
- Advanced diagnostics and security awareness
Sample Courses
- CIS 101 – Introduction to Information Technology
- CIS 114 – Help Desk and Customer Support
- CIS 214 – Windows Client/Server Environments
- CIS 218 – Scripting for Technicians (Certificate 2 only)
View full program requirements in the Academic Catalog – Certificate 1
View full program requirements in the Academic Catalog – Certificate 2
FAQs
Q: Can I start with Certificate 1 and continue to Certificate 2?
A: Yes. These programs are designed to stack—earn one, build on it, and keep going.
Q: Are the programs online?
A: Not fully. Most courses are delivered in-person or hybrid to support hands-on learning.
Q: Do these programs lead to an associate degree?
A: Yes. Both feed into the AAS in Computer Information Systems at Glen Oaks.
Q: Can I attend part-time?
A: Yes. Flexible schedules are available—talk with an advisor to plan your path.
Q: Are certifications included?
A: These programs prepare you for certifications like CompTIA A+ and Network+, but
testing is done separately.
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