Student Account Help Center

Student Account Help Center

Get support for login, security, and student tech tools.

Managing your GOCC accounts should be simple—whether you're resetting a password, updating security info, or getting support after hours. This page brings together all the tools and resources you need to stay connected to your classes, your support team, and campus updates. If you ever get stuck, we're just a click or call away.

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Forgot your password? Don’t worry—it’s easy to reset.

With GOCC’s Single Sign-On (SSO) system, you can securely reset your password in just a few steps—no tech experience needed.

Here’s how:

  1. Go to the SSO Portal.
  2. Click “Forgot Password.”
  3. Enter your Viking ID.
  4. Either use the SMS, Authenticator App, or answer the security questions you set up when creating the account to verify your account ownership.
  5. Follow the prompts to create a new password.

Once you’ve reset your password, you’ll be able to access your GOCC accounts right away.

 

Update your security questions anytime—for better access and peace of mind.

Your security questions help verify your identity when resetting your password or signing in from an unfamiliar device. Keeping them up to date ensures you can always access your GOCC accounts when you need them.

To update your security questions:

  1. Log in to your SSO account.
  2. Click your name in the upper-right corner.
  3. Select “My Account” from the dropdown menu.
  4. Re-enter your current password to continue.
  5. On the Account Recovery Settings page, you can:
    • Change your security questions and answers
    • Select entirely new questions from the provided list
    • Update your recovery phone number or email address
  6. Click “Submit” to save your changes.

Tip: Choose answers that are easy for you to remember but hard for others to guess. And make sure your recovery contact info is current.

Need help? Our Student Services Help Desk can walk you through the process.

Contact the Help Desk

 

Your classes, appointments, and support—right in your pocket.

The Watermark Student App helps you manage your academic life from anywhere. Whether you're checking your grades, booking a meeting with your advisor, or tracking attendance, everything is just a tap away.

With Watermark, you can:

  • Schedule appointments with your advisor, counselor, or Success Team
  • View your courses, grades, and attendance
  • Receive push notifications for important updates
  • Access support services from your phone or tablet
  • Be alerted to class cancellations

How to get started:

  1. Open your phone’s app store.
  2. Search for “Watermark Student.”
  3. Download the app.
  4. Log in using your GOCC username and password.

Need help setting it up? Stop by Student Services or the Library Help Desk for support.

Stay on track—stay connected—with Watermark.

Watermark

Keep up to date on closures and important notices.

The Everbridge 360 App will keep you up-to-date on any college closures or important notifications right through your mobile device.

Everbridge 360

How to get started (mobile):

  1. Open your phone’s app store.
  2. Search for “Everbridge 360”
  3. Download the app.
  4. Use the Organization code "gocc".

(Windows)

The Windows app will be installed on your college computer.
You can log in using your Viking ID via SSO.
If it is not installed, contact the Helpdesk: helpdesk@glenoaks.edu

Android      Apple iOS

For staff to receive SMS alerts, ensure HR has your correct cell number in Colleague.

Need tech help? We’ve got your back—day or night.

Whether it’s a login issue, password problem, or something you can’t quite figure out, our support teams are here to help you get back on track quickly.

Student Services Help Desk

Best for: General login issues, password resets, account access problems
Location: Student Services Office 
Hours: Monday–Friday, 8 AM–4 PM

Our friendly team can help you troubleshoot your account. If the issue is more complex, we’ll escalate it so you’re not left waiting.

Evening & Weekend Support – Library Help Desk

Best for: After-hours access issues or evening support
Location: Library Circulation Desk
Hours: Weekday evenings & weekends (check current library hours)

Our trained staff can help with account access or escalate urgent tech issues—even outside traditional business hours.

Reminder: For your security, you’ll need to verify your identity with a school ID or personal information before we can make changes to your account.